One-to-One Web Chat
Talk one-to-one with a Beat Helpline Advisor using our secure instant messaging service. Beat’s Advisors are highly trained, and available to talk to anyone affected by an eating disorder. Share your concerns, and we can help you decide on your next steps in the recovery journey with our action-focused approach. We're able to offer signposting and support with those next steps, but as of right now we don't offer a listening service and we may not be able to be a long-term source of support.
Please also note, our advisors are not medically trained and are unable to provide medical advice. We are also not a crisis service and therefore, may need to signpost you for additional support. For more information please email our Helpline Team
Chat to our Helpline
Our web chat is available Monday to Friday from 3 pm to 8pm. When our chat service is open click on the 'Chat' image below to access. If you find yourself in the queue after 8pm, we will not be able to answer your chat.
As soon as one of our advisors becomes available, they will write back to you. Sometimes our team is very busy, but please do hold on and we’ll do our best to help as soon as possible.
Things to remember:
- You don’t have to have a formal diagnosis to be able to use our one-to-one webchat.
- If you need to, you can close the window at any time. However, this will end your current chat session, and you will need to begin a new one if you’d like to continue talking to us.
- If the chat cuts off, please check that there isn’t an issue with your WiFi or data connection.
- If you’re having trouble connecting you can always call our Helplines.
- Please note, when you enter a webchat we will record your IP address which may be used to identify you in the exceptional circumstances listed in our privacy policy.
- Beat keeps all your communication confidential other than in some exceptional circumstances.
These include:- If we suspect a child may be at risk from harm.
- If a person using the chat is at serious risk of harm, either from themselves or others.
- If a person using the chat threatens or abuses our staff.